Foxtel completes roll out of UX on iQ4

Josh McDonnell
By Josh McDonnell | 15 October 2019

Foxtel has completed the rollout of its New Foxtel Experience across its iQ4 boxes, with updates to the first iQ3 boxes expected to start tonight.

The changes to the pay-TV providers user experience were revealed earlier this year, with a partnership with Netflix also announced as part of the changes. 

Foxtel unveiled a new user interface for its On-Demand service, giving users an enhanced "tile and rail" system, similar to what it currently uses for its video on demand platform, Foxtel Now.

With the first stage of the roll out now complete, Foxtel anticpates that all iQ3 boxes will be updated by mid-November.

The company reports that initial feedback from iQ4 customers has been very positive with users reporting the New Foxtel Experience has made the content discover experience more simple.

They are also "welcoming the opportunity" to stream on demand content included in their Foxtel plan and alongside Netflix shows.

“The New Foxtel Experience has opened up an incredible new way for our customers to enjoy the best entertainment. We’re
excited to now be underway with iQ3 installations and upgrades so even more Australians can experience Foxtel like never before," Foxtel chief strategy and product officer Alice Mascia says.

“By the time iQ3 updates are completed in November, more than 1.1 million of our advanced set top boxes in Australian homes will have been updated allowing customers to enjoy Australia’s best TV and on demand all in one place, including Foxtel’s 16,000 hours of on demand programming."

Following the completion of the iQ3 updates in November, Foxtel will be adding more apps to the New Foxtel Experience with ABC iView and the SBS On Demand joining the service.

Foxtel customers do not need to do anything to activate the New Foxtel Experience, as software updates will occur automatically through their Foxtel connection.

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