Woolworths partners with ARN for new in-store audio offering

Mariam Cheik-Hussein
By Mariam Cheik-Hussein | 1 November 2021
Woolworths chief marketing officer Andrew Hicks

Woolworths has partnered with ARN to introduce a new, custom in-store experience for shoppers and advertisers.

ARN’s iHeartRadio Australia Network worked with Woolworths and ad serving platform Adswizz to develop an in-store radio offering which creates a number of bespoke in-store radio stations to suit different customer demographics, time of day, and geographical locations with the aim of elevating customers’ shopping experiences.

Using advanced software and automatic ad-insertion technology through Woolworths’ media business Cartology, advertisers and brands can now reach customers in a more personalised way, with campaigns capable of being executed almost instantly and targeting one Woolworths supermarket for a few hours, or every supermarket in Australia.

Once customers leave the store, they will have the opportunity to continue their listening experience via the iHeartRadio app, available in-car, on their mobile and via smart speakers.

“With millions of listeners every week, we’re pleased to partner with iHeartRadio to enhance our in-store radio and improve the experience for our customers, team, and supplier partners,” says Woolworths chief marketing officer Andrew Hicks.

“The iHeartRadio music in store has been programmed to reflect the needs of our customers across different times of the day; from morning trips to the local Woolworths in suburban locations to rush hour on the way home to an inner-city Metro store.

“The new stations were trialled with team members to ensure the music selection also met their needs, offering a range of music that is uplifting while they run the store and support customers.”

The new offering will feature an increase in music from Australian musicians, including up and coming Australian singers and call outs when listeners are about to hear another Aussie classic.

“Woolworths Radio is an innovative collaboration between ARN, Mood Media and Woolworths to develop an industry-leading audio platform that will enhance the customer experience and deliver exceptional opportunities for the supermarkets supplier partners to engage with shoppers’ opportunities,” says ARN CEO Ciaran Davis.

“We know iHeartRadio has a unique ability to engage and connect with listeners across Australia and this solution is going to reach millions of people each week and is another great example of the innovative audio solutions we can provide to our commercial partners.”


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