Megan Moloney began her career in sales and account management at Coca-Cola and PepsiCo. Credit: Shout Digital
Shout Digital has appointed Megan Moloney to the newly created role of chief customer officer.
Moloney will lead the agency’s account management function, overseeing more than 130 retained clients across Shout’s service lines.
Moloney began her career in sales and account management at Coca-Cola and PepsiCo.
She was also part of the founding team at Online Marketing Gurus, where she led a 30-strong account team and helped scale global operations.
Based in Newcastle, Moloney joined Shout in May and represented the agency at Retail Fest on the Gold Coast in June.
“As the business continues to grow, my focus will be on ensuring we maintain a high level of proactivity, whilst also looking for opportunities to add incremental value to our partners’ businesses beyond our initial remits,” she said.
“I’m hyper-vigilant about client relationship sentiment and I’m keen to help Shout continue to upskill and share its depth of experience and knowledge across the business.
“The entire staff is incredibly talented, and our teams have elected to work remotely to both advance their careers whilst living their best, balanced lives. There’s a treasure trove of talent and knowledge within the team, which is ripe for opportunity.”
Founded 15 years ago by CEO Michael Jenkins, Shout operates fully remotely and has scaled steadily in recent years.
Jenkins said Moloney’s appointment comes as the agency continues to invest in strengthening client relationships.
“It almost feels like a luxury to have someone dedicated to keeping that thread of client sentiment for each of our client partners, or ‘customers’, across the board,” Jenkins said.
“But as we continue to grow, we’ve recognised the opportunity in strengthening our relationships by having someone of Megan’s calibre dedicated to keeping their commercial interests and real-time business challenges top of mind.”
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