Reprise wins Officeworks e-commerce account

Josh McDonnell
By Josh McDonnell | 11 December 2019

Officeworks has appointed Reprise, IPG Mediabrands’ digitally-led full-service performance agency, following a competitive pitch.

The appointment will see Reprise working in close collaboration with fellow Mediabrands agency Initiative, Officeworks’ national agency of record, as the brand looks to accelerate its e-commerce outreach.

Officeworks operates 167 stores across Australia, a website that is home to more than 40,000 products, a national call centre, and a business team that helps micro, small and medium-sized businesses start, run and grow.

Officeworks already extensively engages in e-commerce and a primary focus for Reprise will be initiating, planning and implementing acquisition strategies using paid search to drive incremental traffic and sales, as well as connecting with new audiences by understanding their changing customer needs and influencing shopper behaviour and decision making.

The new Officeworks partnership also sees Reprise working across Geeks2U, a national on-site tech support provider that was acquired by Officeworks earlier this year.

Reprise will focus on developing strategies to help seamlessly integrate the services of Geeks2U and Officeworks, while enhancing the Geeks2U brand and generating new business leads.

“We will be helping Officeworks and Geeks2U to connect with growth audiences through what makes the Officeworks’ and Geeks2U experience unique for them,” Reprise Australia CEO Dr Grace Liu says.

“Reprise’s audience centricity allows us to design and deliver the exact shopping experience that different customer-sets expect as personalised communication, be it instore or online, at the moment they want it.”

As with Initiative, Reprise will base its new partnership with Officeworks out of its Melbourne office and will start work on the new e-commerce assignment effective January 2020.

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