Google shares inspirational stories of Australian small businesses

Paige Murphy
By Paige Murphy | 3 November 2020

Google Australia is recognising the resilience of Aussie small businesses and the tools available to help them, as the community focuses on recovery from COVID-19.

A new campaign developed with Colenso BBDO and The Hallway focuses on some inspirational businesses that have pivoted what they do to stay accessible and open for their customers — and where Google’s free services and tools are helping them.

There are millions of small businesses in Australia that are the lifeblood of local communities and the economy.

The campaign features a series of videos with businesses sharing their inspirational stories of adapting and growing, despite significant challenges.

“This year, Aussies have rallied their support behind local businesses more than ever. These businesses have been incredible in finding new ways to connect with their customers, using Google’s free tools to adapt," Google director of marketing Aisling Finch says.

"Colenso and The Hallway have beautifully captured some hero examples in this campaign.”

The hero spot features a children's multilingual bookstore in the western suburbs of Sydney, where the owner and storyteller share their remarkable story of how they’ve used digital tools to continue connecting with their loyal customers through this time.

It will run across TV, cinema, and digital.

These are supported by mid funnel focused spots that show a variety of businesses — including a fitness and yoga studio, bookstore, and restaurant — and celebrates the many ways Aussies can support their local businesses.

The lower funnel product focused videos show the tools available to business owners and people to help them through these times.

This includes Google My Business, which helps businesses connect with customers through Google services including Search and Maps, and Grow with Google, which provides free online digital skills training to all Australians.

“It’s a hard time for businesses, but it’s also an inspiring one," Colenso BBDO executive creative director Simon Vicars says.

"When we see Aussie resilience and ingenuity pair with Google products, together we will find ways through the challenges of Covid.”

In addition to the films, a print layer of the campaign showcasing a range of small businesses will launch from November 7 across a range of metro and regional news titles, alongside social sharing on Google Australia handles.

“In the five years that we’ve been working with Google to support Australian SMB’s there’s never been a more urgent need to help businesses stay connected to their customers," The Hallway ECD and partner Simon Lee says.

"This campaign bears witness to the human capacity to face up to and overcome challenges, and the power of Google technology to help us on our way.”

• Client: Google Australia
• Creative Agency [Film]: Colenso BBDO
• Creative Agency [Print]: The Hallway
• Influencer Agency: Emotive
• Production Company: Scoundrel
• Director: Lucy Knox
• Executive Producer: Adrian Shapiro
• Producer: Holly Winter
• DOP: Campbell Brown
• Editor: Laurence Van Camp
• Colourist: Fergus Rotherham
• Post-Production: Blockhead Sydney
• Music & Sound Design: Franklin Road
• Composer: Mahuia Bridgman-Cooper
• Sound Engineer: Brendon Morrow
• Music Supervisor: Jonathan Mihaljevich
• Media Agencies: PHD & Essence

Have something to say on this? Share your views in the comments section below. Or if you have a news story or tip-off, drop us a line at

Sign up to the AdNews newsletter, like us on Facebook or follow us on Twitter for breaking stories and campaigns throughout the day.