Flight Centre Travel Group (FCTG) has appointed Darren Wright as global chief marketing officer for its leisure division, including the global Flight Centre brand and Travel Associates.
Wright is responsible for overall brand strategy, customer insights and engagement, marketing operations and technology, and worldwide retail.
He will be based in Flight Centre’s Brisbane headquarters and report to FCTG’s global leisure CEO Melanie Waters-Ryan.
Wright first joined Flight Centre in 1996 as marketing leader for the Australian Flight Centre and Great Holiday Escape retail brands. After leaving the company in 2001, he held various senior marketing and commercial roles with Virgin Blue, AirAsia and Scoot airlines.
Wright re-joined FCTG in 2014 as marketing leader for the group’s Australian leisure brands.
“I am very excited to take on this new role in the group and ramp up the design of our core global business systems,” Wright says.
“The road ahead is to further re-invigorate the Flight Centre brand when speaking to our existing customers, as well as engage a new younger audience looking for security and advice from our collective travel experience.”
“As we continue FCTG’s globalisation, we are focused on building scalable capabilities with core agency support from long-term partners such as Rapid Media in Australia. We will be looking at new agency agreements globally supporting smaller more agile inhouse teams to drive success.”
FCTG CEO Melanie Waters-Ryan says the past 18 months have been difficult for leisure brands due to the pandemic.
“But we have used this time to reinvent ourselves and gear up for a bright future,” Waters-Ryan says.
“We are moving our brands to a new level of engagement and want to ensure a global approach delivers irresistible deals for our clients from a brand that is savvy online and offline, in a mass retail or premium leisure context. Daz’s ability to deliver marketing and brand strategies that engage our customers will be key to making our brands stick.”
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