Suntory BOSS Coffee 'Is it a Milkshake? Helpline’ via It’s Friday

11 May 2026
 

Creative Agency: It's Friday

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Café range.

Suntory BOSS Coffee is challenging the iced coffee category head-on with the launch of its Café range in a campaign via It’s Friday.  

The campaign is designed to reframe consumer expectations with more ‘milkshake style’ competitors and drive switching among habitual iced coffee drinkers. 

Suntory BOSS Coffee Café uses the signature Japanese brewed‑hot, chilled‑fast technology that made the can range so popular. 

We saw an opportunity to call out where the category has drifted,” said Suntory Beverage & Food Oceania head of suntory BOSS coffee and future brands, Morgan Loveridge. 

The campaign marks a deliberate move to reset expectations in the category.  

“There’s a growing disconnect between what iced coffee has become and what many people want from it. New Suntory BOSS Coffee Café brings the focus back to real coffee, a more balanced, refreshing experience and this campaign is about making that difference unmistakable.” 

The campaign will be rolled out in ANZ across video, OOH, retail and social. 

"Workers have grown up on iced coffee that’s basically a milkshake in disguise, so it’s no surprise there’s confusion around what real coffee is,” said It’s Friday CCO Vince Lagana. 

“The new Suntory BOSS Coffee Café is built on a simple idea: Less milkshake, more real coffee. As part of the campaign, we created the ‘Is it a Milkshake? Helpline’, part public service, part reality check, helping workers call it out and switch to real coffee.” 

Credits 

Brand: Suntory BOSS Coffee 

Creative Agency: It’s Friday  

Producer: Darren Bailey - Generator United 

Production Company: Mr +Positive 

Director: Connor Gilhooly 

Executive Producer: Peter Grasse 

Producer: Susannah Myerson 

Post Production: Eden Studios 

Photographer: Adam Eden 

Retoucher: Mark Sterne 

Sound and Music: Studio Tonic 

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