The Australian Data and Insights Association (ADIA) supports the Australian Community and Media Authority’s (ACMA) new rules to fight SMS scams.
While the ACMA’s reducing scam calls and scam short messages industry code is a strong step towards protecting the public.
ADIA believes there is also a need for the government to work with industry to ensure that legitimate market and social research needs are met without additional costs to business and, in the case of government research, the taxpayer.
ADIA would welcome the opportunity to work with government, telcos, and stakeholders to support these new protective measures, while recognising the need for further action to enable legitimate research calls to be made.
Market and social research relies on connecting with people who choose to share their views to enable the delivery of important consumer insights on Government, social policy and commercial issues and initiatives.
ADIA president, George Zdanowicz, said: “Rigorously protecting people’s personal information, ethical behaviour, and independent certification are the key pillars that underpin ADIA member company compliance.
“The ACMA’s recommendations to improve consumer privacy protections requiring telcos to identify, trace and block SMS scams is a welcome initiative. Scammers not only affect individuals but also negatively impact the quality of work that legitimate research organisations are doing to inform important government and business decisions.
“We agree with the ACMA that Australians ‘shouldn’t have to screen messages and adopt workaround behaviours to feel safe and stay connected’, particularly when it comes to providing important feedback regarding social issues that matter to them.
“Research plays an important role in society – from studies on public health, education, and climate change in Australia to surveys about customer satisfaction and the development of products and services - market and social research provides valuable information about the society in which we live.
“This information helps government, commercial and not-for-profit organisations make informed decisions based upon the interests and needs of their constituents, clients, and the public. Scammers across mobile and digital platforms need to be called out.”
The ADIA said scam calls and SMSs were impacting its members’ ability to conduct vital consumer research with legitimate research calls and SMSs being mislabelled, and consumer non-response rates rising, as is the cost of conducting research, particularly by telephone.
“The telecommunications (Telemarketing and Research Calls) industry standard differentiates between telemarketing and research for a good reason - ADIA member organisations conducting research never sell anything.
“Research is only interested in people’s opinions and feedback to inform evidence-based decisions and this is why we Australian Data and Insights Association (ADIA) www.dataandinsights.com.au are calling for an exception, via the recognition of an industry white-list, for legitimate research calls,” Zdanowicz said.
Personal information for market and social research conducted by ADIA member organisations is collected only with specific, informed consent and under strict codes and practices.
High-quality telephone research that informs government policy and business decisions relies on connecting with the people whose opinions count - the public.
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