Maybelline's 'Under the Avatar' via HERO

15 March 2024
 

Creative Agency: HERO

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Where two females are shown to experience alarming verbal abuse while in a multiplayer game.

Maybelline New York Australia has turned its attention to changing the toxic behaviour directed towards female-identifying gamers, with a new social experiment video by HERO, Under the Avatar.

The campaign follows the success of Maybelline's Through Their Eyes campaign.

Research commissioned by Maybelline New York shows 76% of female-identifying gamers have experienced or observed harassment or offensive behaviour whilst online gaming and 71% of male gamers who witness abuse in gaming just ignore it.

Last year, the Through Their Eyes campaign reached almost 450M impressions globally, garnering interest from United Nations Women who stated it was “...difficult to watch, but shows we have a long way to go”.

The campaign saw male gamers put in the firing line of verbal abuse and harassment, by using tech to change their voices and insert them into a multiplayer game appearing as the opposite sex.

Australian independent agency HERO produced an emotion-provoking video that acts as a call to arms, launching Under the Avatar, in which two females are shown to experience alarming verbal abuse while in a multiplayer game.

In the video, their unknowing friends’ reactions are shown as they witness the harassment, not knowing how they can help. The initiative acts as a reminder that there is a real person on the other side of the game and abuse can target a friend, partner, sister or daughter.

Maybelline New York aims to give gamers the tools to stand up for others experiencing toxic behaviour in-game and support those who have experienced abuse, as according to the research study, 59% of female-identifying gamers leave the game they are playing to get away from offensive or discriminatory behaviour.

Maybelline New York ANZ marketing director Melanie Bower said the company wanted to generate more than just empathy for those suffering from toxic abuse in the gaming world.

"We wanted anyone thinking that this behavior is tolerable to realise that there is a real human behind the avatar, and to give people the tools to stand up to online abuse,” said Bower.

HERO executive creative director Shane Geffen said the mindset towards verbal abuse in the gaming world is proving difficult to shift, despite the large reach of the first campaign and concerted efforts by others to change the game.

"For this campaign we tried a different approach, to show gamers who they are really hurting, real human beings that are family, partners and friends," he said.

This year’s campaign, Under the Avatar, goes live Thursday, March 14 and sees the continuation of partnership with youth mental health organisation ReachOut (AU) and the addition of Youthline (NZ) as part of its long-standing Brave Together global mental health initiatives.

 

Credits:

CLIENT - Maybelline New York (L’Oreal Group)

Marketing Director: Melanie Bower, Alexandra Shadbolt

Head of Digital & Comms: Alana Pozzebon

Brand Business Lead: Adele Courgenay

Brand Engagement Manager: Hannah Lapedota

Brand Manager (Eye): Scott da Silva

Digital Brand Manager: Dawid Zastawnik

 

AGENCY - HERO

Executive Creative Director: Shane Geffen

Creative Director: Andrew Woodhead

Associate Creative Director: Lee Phillips

Head of Strategy: Tallon Mason-Kaine

Art Director: Charlotte Smith, Johnathan Akiki

Copywriter: Will Fox

Client Partner: Jane Callister

Account Director: Lauren Phillips

Account Manager: Mia Shadbolt

Senior Producer: Sheridan Wadelton, Jeff Edwards

 

PRODUCTION - PHOTOPLAY FILMS

Director: Jasmin Tarasin

EP/Producers: Emma Thompson & Florence Tourbier

DP: Jack Saltmiras

Editor: Lucy McCullum

Colourist: Yanni Kronenberg

Online Editor: Tom Hetherington

 

SOUND - GUSTO STUDIOS

Sound Design: Colin Simkins

Producer: Brigid Giles-Webb

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