Nestle pushes agencies, Carat bites back

By Brendan Coyne | 26 March 2015

Media agencies have to “get their chequebooks out” and hire the best staff. Otherwise they will lose to specialist programmatic players according to Nestle. But Carat’s global chief digital officer reckons the networks will strike back.

The FMCG giant’s edict is hardly news. But Nestle spends $3bn on advertising and has historically spent a lot of it via big, networked agencies.

The problem is, networked agencies can be hamstrung by HQ over relatively junior staff. Some have to wait three months to fill a vacancy just to pad quarterly figures. Good people, especially those with tech, maths and media skills, do not come cheap.

But Nestle reckons it pays “fair fees” and so deserves the “very best people… because there are walled gardens being created.”

Hire best or Cheerios

Nestle UK’s head of digital, Gawain Owen, outlined both the threat to publishers and tech providers from walled gardens and the growing pressure on clients to use single tech stacks at Advertising Week Europe. He said that networked agencies faced a pincer movement from both the garden builders and the specialist trading desks. The only way to see off both was to spend more on smarter people, he said.

“It’s really important to have a fantastic relationship with your agency, whether that be a specialist trade desk or within a network agency. We have a relationship where we have a dedicated team working for us full time. We have global trading agreement with both Google and Facebook; we do get insights to the tech roadmap,” he said.

“But we also work with the likes of TubeMogul and other DSPs in the market. So I think from a client’s perspective – and I throw it back at the agency guys – you’ve got to have the very best people in your agency who are at the cutting edge. People who are as good as the specialist trade desks to help us decipher what we should be doing. Because there is a walled garden being created.

“I see a place for everyone,” Owen continued. “But the agencies have got to [hire] the very best people [that can] actually educate the clients [about the benefits or otherwise of putting all their eggs in one programmatic basket].”
Steve Butcher, MD of Walker Media (now known as Publicis’ ‘challenger’ network Blue 449), responded that the best people don’t come cheap: “When they do come up, they are very sought after.”

“Well you’d better get your chequebook out,” said Owen. “We are paying you guys fair fees. If you want to be as good as the specialist agencies, then you have to get your chequebooks out.”

Carat strikes back

But Carat’s global chief digital officer Anthony Rhind was having none of it. The specialist agencies would ultimately be left unable to join the dots, he reckoned.

Rhind conceded that programmatic teams had originally been built at speed using specialists rather than the type of ‘super talent’ Owen was urging. Now though, he said agencies were creating programmatic teams within large account structures to go beyond channel and platform.

“If you think about programmatic now, you have a strategic lead who needs to understand the comms, and needs also to understand sufficiently about performance to look at what all of the different channels are delivering,” countered Rhind.
“Because as a client, particularly in a direct response environment, you don’t really care what the split is between paid search, paid social, programmatic, mobile, video, display – you want outcomes. You want the sophisticated approach to outcome analysis, which requires you to understand a journey across all of those touch-points,” he said.

Specialist desks ‘isolated’

“So I think we will get to a situation where there are platform teams that are connected. And platforms themselves don’t yet connect. So the team has to be connected. Because otherwise they are not going to manage that money with the degree of fluidity that really the clients require.”

Networked agencies also needed to hire people that “tech literate enough to set that infrastructure up and also to interpret the analytics function to feed into the strategic teams,” Rhind continued.

“So we actually will get to a situation where… brilliant as [the specialist agencies] may be, they will be too isolated from the delivery of that full end-to-end solution. We [the networked agencies] are moving quickly and I think most will be trying to create a strategic function and an executional function and work out how to connect them,” said Rhind

“But,” he admitted, “it is not straight forward.”

By Brendan Coyne, London-based former editor of AdNews, reporting from Advertising Week Europe

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